Tenant Portal Login Problems:

If you donít see the chili pepper logo on the login screen, then you are not in the proper place. Click below for Tenant Portal.

 

Maintenance Issues:

For any issues, please submit a maintenance request via your Tenant Portal

 

Emergency Info:

All of our emergency numbers are listed here, Emergency_Numbers.

 

Lock Outs:

If you are locked out and it is Mon Ė Fri, 8am Ė 5pm, and we are available and nearby, we are happy to unlock the door for you and may waive the Lock Out Fee. However, if we are not immediately available, you will either have to wait till we are available or there will be a charge to have us to change our schedule let you back in.

 

If you donít want to wait for us, or pay our lock out fee, you can have a locksmith try to get you in, but it will be significantly more expensive. A locksmith will typically charge more than $200 to get you in and they almost always change or damage the locks. If they do that, we will have to charge you to fix that as well. The total charge for all of this could be more than $500. Therefore, it is best to find another solution if you can.

 

NonStop Lock Smith ††††††††

(312) 929-2230

2048 N Milwaukee

www.nonstoplocksmith.com

Amazing Lock Services, Inc

(773) 935-8900

3165 N Halsted

www.amazinglockservice.com

 

Bathroom Drain Clogs:

We deliver all plumbing systems to you in good working condition.It is your responsibility to keep them that way. Never use a drain opener liquid. They never work and only eat the pipes. Most times the issue is hair that is stuck in the drain. For hair clogs, we will clear it the first time for free as it may have been hair from a previous tenant.

 

To avoid any possible charges, you can prevent shower clogs by purchasing a hair strainer Google for ďbathtub hair strainerĒ.
Here is an example from Amazon http://a.co/6gljkwk or this one  http://a.co/8CQA2BG
.

To actually clear the clog from the tub, typically you will need a long skinny Philips head screwdriver to loosen the screw on the tub drain cover (turn counterclockwise to loosen) enough to allow the cover to be lifted off.  Then to remove the hair and gunk that is stuck there you will need a hanger or needle nose pliers, or the best tool is a ZipIT.  This is a $3 plastic tool (www.zipitclean.com) that you can normally get at Home Depot and it is excellent for this.

 

Toilet Clogs:

We deliver all plumbing systems to you in good working condition.It is your responsibility to keep them that way. Never use a drain opener liquid. They never work and only eat the pipes.

A toilet is just a hole in the ground and if it is stopped up or not flowing well it is because something is caught in the hole. Normally, we would do nothing more than plunge it as well, and it will clear. Do you have a good plunger? If not, this may be why you can't clear the toilet.  Home Depot has one that has a bell and an extra protrusion that forces the plunger into the hole, which guarantees that all of the air goes into the hole, and does not just splash the water around. If you are having trouble clearing the clog, you should get one of those.

†††††††††††

If you need us to come out and there is nothing wrong with the plumbing, there will be a charge to clear the toilet whether simply plunged by us, or if we have to call in a plumbing contractor. If there is a problem with the plumbing, we will certainly cover any costs, but 99% of the time there is no problem with the plumbing because the toilet is just a seat on top of a hole in the floor.  Either someone has flushed something down that should have never been flushed or someone has put too much paper or material in it.

 

Give it another try with a little more muscle and a good plunger, then contact us if you still have problems.

 

Electric Problem (blown fuses or tripped circuit breaker):

If a circuit breaker has blown (tripped), the switch may still look like it is in the on position, but if you push it towards the on position; you will feel it move a little. A circuit that is not blown wonít move at all. This switch then needs to be turned fully off and then back on again. If you are not sure, just turn off and then back on EVERY breaker in the box.

 

Heating and Air Conditioning Problems:

If no air is blowing

1)       Someone may have turned off a switch that is physically next to or near the actual unit. Look for the unit and turn that on.

2)       Less likely, the circuit breaker has tripped. Find the breaker and reset it

3)       The thermostat is not functioning properly

a.        Change the batteries

b.       Look up the model number online to understand how to reset it.

If air is blowing, but it is not cold

1)       Check the circuit breaker and see if it has tripped. The breaker for the condenser, which is what makes it cold, is unique in that it has 2 "legs" not just 1. It should be labeled.

2)       If the circuit breaker is not tripped, then go outside and see if the fan on your compressor is spinning or if there is ice on the pipes attaching to your compressor unit.

If air is blowing, but it is not hot

1)       Silly check, but is the gas working in your apartment?Check your stove.

2)       Can you tell if there is any flame inside the heater?

 

Please email us back with the info below if these things donít fix the problem.

1)       Did you replace the thermostat batteries, and did you reset the thermostat?

2)       Is the furnace blowing?

3)       Is the air coming out room temperature, or hot, or cold?

 

Filters: Dirty filters cause many furnace problems. It is your obligation to check and replace your filter when it becomes dirty.  We recommend replacing it at least 4 times a year and more frequently if you have pets.  They only cost $1 or so and replacing them frequently not only reduces the likelihood that your furnace or air conditioner will require repairs but also ensures that it operates efficiently which will save you money on electric in the summer and gas in the winter.  (We recommend the use of the cheaper filters and not the more expensive ones because while the more expensive may remove slightly more dust from the air, they also require your furnace/AC unit to work harder, cost more to run, and break down more often.)  To replace it, just look for the vertical slot on the side of your furnace and slide out the old one and slide in the new one careful to make sure the airflow arrows point towards the furnace and not the duct that returns the air to the furnace. If you need help let us know.

 

Garbage disposal stopped working:

First hit the red reset button that is located on the underside of the disposal.  If it still doesnít work, use an allen wrench by inserting it into the shaft located in center of the underside of the disposal and rotate the shaft back and forth to free up whatever is jammed. Sometimes there may be an allen wrench near taped to the disposal. There is also a tiny chance that it is a blown fuse, but that is almost never the case.

 

Dishwasher stopped working:

Often there is a switch somewhere near the dishwasher that someone may have accidentally turned off thinking it was some kind of light switch.This switch is located either under the sink or on the kitchen counter back splash.Please check all switches and be sure they are on.If your dishwasher is electronic and you see no lights, this is the problem.There is also a tiny chance that it is a blown fuse, but that is almost never the case.

 

City of Chicago Services:

Zone Parking Info:

https://www.chicityclerk.com/city-stickers-parking/about-parking-permits

Garbage Pickup:

https://www.recyclebycity.com/chicago/schedule

Report Problems:

http://311request.cityofchicago.org/reports/list_services

 

Garbage:

The garbage cans are always located in the alley behind the building, or if there is no alley, then in the parkway in front of the building. There should be cans both for garbage and re-cycling.In this age of Amazon, please break down all boxes, so they are flat and can be placed alongside the garbage cans. This will help to stop the garbage cans from overflowing for no reason.

 

Lightbulbs, Thermostat and Detector Batteries:

The tenant is responsible for all batteries and lightbulbs inside of the apartment. If there is a unique situation where you canít change these because they are hard to open or reach, you can leave the batteries or bulbs in an obvious place in your apartment and we can stop by and take care of the install. As always, a maintenance request is required and including photos is always helpful.

 

Smoke/Carbon Monoxide Detector is chirping:

You are required to maintain a working battery in all smoke and carbon monoxide detectors and to report any malfunctioning detectors to us immediately.  If you have trouble changing the batteries, submit a maintenance request and we will help.We will ask how it is chirping (3 chirps, 1 chirp every 30 seconds, etc) We may also ask for the model # of the device.

 

Windows wonít close and lock:

Your windows are double hung windows.  In order to close them all the way and lock them here is what you do. First be sure the locks are open, then push the top sash all the way up to the top and then the bottom sash all the way down. Then lock the window making sure that the lock engages properly. There is a flange that hooks between the top and bottom sash. If it is not aligned the top sash will come down when you pull the lower sash all the way down, and you wonít be able to lock it. You need to make this align. If this does not work and you still have trouble locking your windows, contact us.

 

Outside Door or Gate Lock is Frozen:

Sometimes locks freeze.  Just warm your key with your breath or a cigarette lighter and insert it into the lock.  Then repeat the process as required to thaw the lock. WE ARE SORRY BUT NO ONE MAKES FROST-PROOF GATE LOCKS. If someone did, we would have them everywhere. It's either no security or locks that sometime freeze during freezing rain or wet snow and we prefer the latter.

 

Painting:

No painting is to occur in any of our apartment.  If any painting does occur those areas must be painted back immediately, to the original color. If it is not painted back, Hanging Out will charge the tenant the per room charge to repaint it. If there is a move out, we would charge this fee even if the new tenant moving in says it is OK to leave the paint. This is because we will end up having to paint it back at some point no matter what.  Therefore, someone must pay the painting fee at the time of move out, not later, whether that is the old tenant or the new tenant.

 

Alarm System Programming:

Many units have alarm systems.If your unit has one, we highly recommend you use it, as it is free and will deter an intruder should someone try to break in.The alarms are NOT monitored, since it is typically more than $300 per year, and when it does go off, if it was monitored, it typically takes the police 30 - 90 minutes to respond and then it is pointless.That money is better spent on renterís insurance.

 

Once you give us a 4 digit numerical code, we will program that into your alarm.We have 2 types of alarms. One type has an ON button on the keypad, the other does not. Never press ON, unless you know your code.

 

The way to test if your code has been programmed:

ON Buttons ††††††† Type in your 4 digit code. (Your system must ready, all doors & windows closed & no motion)

If it has been programmed your alarm will start beeping steadily, this means you have 45 seconds to get out before the alarm goes off.To turn OFF the alarm just type in your code again

In the future you can just press the ON button to activate.

No ON Button:††† Type in your 4 digit code followed by the number 2. (Your system must ready, all doors & windows closed & no motion)

If it has been programmed your alarm will start beeping steadily, this means you have 60 seconds to get out before the alarm goes off.To turn OFF the alarm, type in your code followed by the number 1.

I believe you have just 30 seconds to disable it when you enter.

 

Apartment Noise & Common Spaces like Decks and Yards:

Just a little heads up and note about noise from your apartment, or any common spaces, and your responsibilities to the neighbors and other people in the building.

 

1)       As people are coming up and down the stairs, please be cognizant of the other tenants and the noise you may be making that may disturb them or even wake them up if it is late.No one is ever psyched to be woken up while they are sleeping.

2)       If you are partying in your apartment or in other common spaces, please be considerate of the neighbors and other tenants in terms of noise and time of use.This means use good judgment in how late you are partying in those places. This applies to weekday nights and even includes weekend nights.Obviously, there will be a time when you may be having a party or having people over, and you have as much right to enjoy your place as anyone else.But you do live in a community of many other tenants, so please be considerate.If you know in advance, please notify the other tenants of your intention to have a party, so they can plan accordingly.

3)       Once in a while is certainly acceptable to have a party and be a little loud.However, partying loud till 1 or 2 in the morning, multiple times a week is not acceptable.You are all adults so please use good judgment, so that we donít have to become babysitters.

4)       NEVER throw anything of off a roof deck. This includes bottles, cans, glasses, drinks, liquids or anything else you can think of, especially cigarette butts.It can be dangerous and is a nuisance to the people who live in this building as well as the neighbors living around the building.

5)       Always remove any garbage that you bring up to the deck or other common spaces.This includes any of the possible things that can be thrown as listed above.No one is your maid and you need to respect the other people who live in this building and want to use the space as well.If you spill gross, sticky or other types of liquid, please wash it down so we donít get a ton of insects.

 

Please be considerate of the other people in the building even when you are in your apartment.Talking between each other to solve these issues is also a better idea than calling the police on each other, which was once a problem I had in a building which would be a shame to repeat.

 

However, ultimately if you do have a problem with noise, and if you have talked to your neighbors, calling the police is the next step.They are the only ones who can legally stop the noise while it is happening.In terms of stopping the problem in the future, please contact us, so that can be handled through the lease and the legal system.But we, as your landlord, am powerless to stop the noise immediately.

 

Thanks for your time and attention.Obviously, this is all pretty simple and seems childish to be explaining, but we just want to be clear so that everyone can enjoy all of the amenities of this building in consideration of the other people in this community.

 

Pests (Rats and Insects):

Most of the time we have problems with pests, (mice or rats or ants or cock roaches or whatever), is because an apartment is not kept clean.  We don't want you to take that personally, so what does mean?

 

That would be that food is left out or left in unsealed conditions.  Pests will go where there is food and if there is no food, then they will leave or die. So, the question is, where are they getting food from.

 

Do you leave dirty dishes out for a while or overnight?

Do you leave delivery food containers out, like pizza boxes, etc.?

Does everything go immediately in the garbage?

Do you leave your dog food sitting out or is it in a sealed container?

Are there other sources of food you can think of that might be causing this?

Are you leaving bags of garbage in the enclosed back porch instead of taking it to the garbage cans in the alley?

Any of the things above can cause problems, so we hope you stop doing any of these things if you are.

 

Even with all of those things being done, there will be times that pests come in for other reason. For instance, often a change in temperature will cause pests to come inside, and typically this will just last for a week or two. 

 

A way to expedite their elimination is by setting traps and using sprays that can be purchased at Home Depot or other stores.  The issue with the poisons is that we need to be very careful of any pets or children you have in your apartment because we don't want anyone to get hurt.

 

So with all of that being said; you can buy some traps and sprays, and that should take care of the problem in about a week.  You can send us the receipts for those products, and we will reimburse you.If you canít get to it, we are happy to do it for you.

 

Bedbugs: (click here for bed bug procedure)

If you think you have bedbugs, contact us immediately.  If you see any of them and can capture one in a bag or take a picture, that is very helpful so that we can confirm it is a bed bug. Next you should flip over your mattress and use a hair dryer to blow hot air on the underside of it and its seams.  If bedbugs are present, you should see the bedbugs scatter because they do not like the heat.  If you do confirm the presence of bedbugs, do not be alarmed but it is imperative that corrective measures are taken immediately to prevent them from spreading throughout your apartment, your belongings, and also into other apartments.  We strongly recommend that you discard your mattress and box frame altogether.  It should be removed and dragged into the alley.  Please let us know if you need help doing this because time is of the essence.  Any bedding, sheets, pillowcases, towels, etc. that you plan to keep, will need to be washed and dried on the highest temperature setting.  You should also use your hair dryer trick to check to see if they are in the clothes in your closets, any area rugs you may have and any other fabric furniture.  If you do see that they have spread into these items, you should either discard or thoroughly wash and dry them on high heat settings or, alternatively, they can be sprayed with white vinegar from a spray bottle.  In the event you chose to keep things and spray with vinegar, it is imperative you do it at least daily for at least two weeks to eradicate the problem.  As a precaution, vinegar should also be sprayed around the baseboards of your apartment.  We will also send our exterminator who will treat your apartment with professional grade pesticide. We will let you know when he is coming so that you can meet him and confirm the techniques that will eradicate the problem and also the best ways to prevent re-infestations.
 

Snow or cars blocking parking area:

We understand your frustration if you get blocked in by other cars, garbage cans, debris, or snow. Unfortunately, there is nothing we can do. For cars blocking in, you should call the police and have them tow the car. For snow, we never clear snow in alleys / driveways / parking pads / garages. This is clearly noted in the lease and moving information.

 

Pet Rent Policy Reasoning:

Just so you understand our pet policy and where we are coming from....

 

Whether you have a small cat or a large dog or anywhere in between, pets can create issues in the apartment and the building. Cat owners tell us only dogs are problems, and dog owners tell us only cats are problems. Both create wear & tear and the risk that they will pee and spray everywhere or eat the doors or claw the walls and woodwork or create other problems. Their fur gets sucked into the refrigerator coils and HVAC systems reducing the life span of those systems and often pets create a smell in an apartment that makes it harder to rent to new tenants. Whenever we have this conversation with people applying for our apartments, the conversation always begins with them telling us they have a special pet and that their pet takes up very little space and will do no harm, so we should not charge a pet rent. We understand your pet is special, but no matter what there is always a risk with having a pet in one of our apartments.

 

Some apartments don't even allow pets. We had to decide if we would allow pets, and if so, under what condition.  We decided that we would allow pets but that we needed to charge extra rent to offset the extra wear and tear. So just as an extra tenant in the apartment adds to the wear and tear to the apartment, pets act as an extra tenant and their added wear and tear can be worse. Often, we have trouble re-renting an apartment that has had pets to a new tenant who does not have pets. This extra wear and tear and potential reduced value of the apartment is partially covered by the $50 increase in rent. However, please note that the extra money does not cover damage caused by your pet, which you would still be liable for, should this occur.

 


MOVE IN & MOVE OUT

Cleaning and overlapping moves:

The move in condition of your apartment depends on a lot of things, especially if the move out / move in happens almost simultaneously.No matter what, the apartment should be cleaned.If it is not clean when you move in, for whatever reason, then we will have it cleaned after you move in.In Chicago, many tenants end up moving in exactly when the other tenants are moving out. The previous tenants are required to return the apartment in clean conditions. Sometimes, they say they are going to do it, and it is either not done, or not done well. In either case, if the apartment is not clean, please document this with pictures and email us right away. We will then bring in a cleaning company as soon as possible.If this happens, the plus side is you get your apartment cleaned right after you move in, so all of the mess and dirt that you have created during move in gets cleaned up by someone else.If this doesnít make sense, or if you have other questions about it, please contact us.

 

MOVE OUT PROCEDURES

 

Please let us know the exact date that you will be moving out as soon as you can. You have until Noon on the day of your lease expiration to be fully moved out with your apartment clean as the new tenants will be moving in at Noon on the same day. If however, you plan on being out earlier than that, it would be great for us to know that in advance so we can do any necessary painting or repairs etc., before the new tenants move in.

 

Showings- Disregard if we've already re-rented your apartment

We like to show and rent apartments as far in advance as possible.  We will try to make this process as painless as we can for you by giving you advance notice of showings.  We generally will try to set up a mass showing with plenty of notice and often we are able to rent apartments during this period.  We also do sometimes need to show the apartment to individuals (usually current tenants who want to move to another apartment of ours).If you have any special requests that you want us to try to adhere to such as turning heat or A/C up or down after showings or if you have pets that need to be monitored, etc. please let us know.We do ask that during the showing period that you try to keep the apartment clean and organized so that it shows well and allows us to quickly re-rent thus saving us both a lot of trouble.

 

 

How Clean do I need to leave my apartment when I move out?

Prior to move-in your apartment was or will have been thoroughly cleaned.  When itís time for you to move-out, please let us know if you will do a thorough cleaning yourself or if you prefer to have us schedule our cleaning people to have your place cleaned and have us deduct the cost of this cleaning from your Security Deposit.  (While the cost for this can vary, generally itís about $100 for a one bedroom, $125 for a two bedroom and $150 for a three bedroom). Sometimes our tenants say they will clean thoroughly and at the last minute they realize they are too busy moving and or getting settled into their new place so please think about this hard and let us know a few days in advance so we have time to schedule our cleaning people if we need to do so.

 

Cleaning

Prior to move-in your apartment was professionally cleaned.  It is required that you leave it in the same condition upon move-out.  Please let us know if you will do a thorough cleaning yourself or if you prefer to have us schedule our cleaning people to have your place cleaned and have us deduct the cost of this cleaning from your Security Deposit.  (While the cost for this can vary, generally itís about $125 for a one bedroom, $135 for a two bedroom and $165 for a three bedroom).  Our cleaning crew only cleans at night so if you need us to clean then it may be necessary for you to be fully moved out the day before your lease expires so that we have time to clean before the new tenant moves in.  This will only be necessary if the new tenant is moving in the same day you are moving out.  Keep in mind that offten people say they are cleaning but at the last minute decide they are more interested in getting settled in their new place than cleaning their old place and then it's difficult for me to get my cleaning people there in time on short notice so if you think that might happen please let us know ASAP.

 

How do I Return my Keys at the end of my Lease?

Immediately Upon move-out, please drop off all copies of keys into the mailbox at 1517 W. Haddon.   Please enclose them in a Ziploc bag with the address and apartment number in it. Also, be sure to remember to include your forwarding address(s) for the return of your security deposit as well as how much goes to which roommate (if applicable).

 

Key Return

It is very important to remember to drop off all keys, including not just the unit keys  but the mailbox  and common area  keys and any copies  that you have made, in the mailbox at 1517 W. Haddon Ave. (1517 W. Haddon is one block south of Division and 1/2 block east of Ashland). In some cases we may request that you meet with and turn keys over to the new tenant. Please do not do this unless instructed to by us.

 

Make SURE you put them IN AN ENVELOPE WITH BOTH YOUR OLD ADDRESS AND YOUR FORWARDING ADDRESS.
In cases where you are asked to meet the new tenant to give them keys, please mail or email us your forwarding address.

 

 

There are often multiple sets of keys in the mailbox at the end of the month and it is imperative that you label your keys so we know which apartment they are for and also that we have your forwarding address so we know where to send your Security Deposit!   FYI: Per City of Chicago Ordinance, the landlord has 45 days to return your Security Deposit, with interest, less any deductions. We do, however, normally send it out the first or second week after you vacate your apartment.

 

Thank you, cheers and good luck with your move!!